We offer a next working day delivery service for both 12 or 20 bottle cases. The delivery cost is £7.25. If you purchase more than one case the cost for each additional case is £3.00.  The couriers deliver between 9am and 5:30pm Monday - Friday. Orders must be received by noon to be dispatched for a next day delivery. If your order is urgent, please call as we will do what we can to dispatch a late order before the daily courier pick up time.

1. Next Day Delivery - Mainland UK

Mon - Fri   £7.25                (any additional case cost £3.00 each for P&P).

For hard to reach geographical location listed below, additional charges apply.

Out of area location & Post Code	Additional Total Cost	Approximate Delivery Time
Scottish Highlands (AB30-56, PH15-40, FK20-21,KW1-14,IV1-41 & IV52-54, IV57-63, PA21-39)	£7.25 + £10.00 = £17.25	24 - 48 Hours
Scottish Borders/Aberdeenshire (AB16, AB21-25, AB30)	£7.25 + £5.00 = £12.25	24 - 48 Hours
Other Areas of Scotland (All DD, G1-84, EH1-88, AB1-15, DG1-16, TD1-15, PA1-19, KA1-26 &30, KY, ML)	£7.25 + £1.40 = £8.65	24 - 48 Hours
Isle of Wight (PO30-41)	£7.25 + £8.00 = £15.25	24 - 48 Hours
Republic of Ireland & Northern Ireland	£7.25 + £6.51 = £13.76	Our next scheduled delivery time for Republic of Ireland and Northern Ireland will be leaving our warehouse on 02 June 2010. The estimated date of arrival at the delivery address is a minimum of 5 days.

Areas Not Covered - We do not deliver to the Isle of Man, Scottish Islands, Europe  & North America or any other location that is not listed above - sorry!

2. Shop Pick Up
Our shop is located at 371 Richmond Road, Twickenham, TW1 2EF. Please only select this option if you are able to pick up from this location.

3. Free Local Delivery
Available to customers with a delivery address within a 2 mile radius of our Twickenham shop.

When Receiving Your Goods:
Upon delivery if any goods are damaged, Real Ale Ltd. requires that the shipment is refused for delivery. Please contact Real Ale Ltd immediately 0208 894 1114. Once goods are accepted for delivery you the customer has accepted that the good are "in good condition".

 

Goods that are requested to be left at a location without a signature are left solely at the customers own risk. If you wish goods to be left you must request this in your 'delivery instructions' and please select the button under the instruction area indicating it is ok to leave the ales without a POD (Proof Of Delivery).

 

Goods lost or damaged will be replaced free of charge provided we have the item(s) in stock, if the item(s) are out of stock we shall recommend a suitable replacement. The replacement order will be dispatched asap.

 

Carriage charges incurred by Real Ale Ltd. are non-refundable if all attempts for delivery have failed. If a customer requests re-delivery after our initial attempts to deliver have failed all additional carriage costs are charged at cost.

 

Returning goods - If you are not satisfied with the goods in any way please contact Real Ale Ltd. 0208 894 1114. All goods must be returned in tact no later than 5 working days from delivery. Any carriage cost is the responsibility of the customer.

 

Real Ale Ltd. accepts no responsibility for failure of delivery due to circumstances beyond our control.

 

If you have any questions please email orders@realale.com or call 0208 894 1114 we are here to help.